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DECORATIVE
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Decorative - Decorative lighting products
Inter-lux has curated a collection of decorative lighting products that represent the best in design for use in commercial offices, restaurants or hotels. This is Inter-lux decorative.
Linea Light iLED - Endless lighting solutions
Linea Light iLED offers a wide range of high-performance LED luminaires and systems featuring functionality, style and design. Architectural and commercial applications include in-grade and recessed options.
Sattler - Light in new dimensions
SATTLER offers an innovative portfolio of high-quality luminaires with various application options that make an impact due to their size and striking design.
Stoane Lighting - Performance architectural lighting
Stoane Lighting products are designed to be aesthetically simple without superfluous detail. They integrate seamlessly into any environment while delivering high-performance lighting. Sustainable lighting for the circular economy. Stoane Lighting products are designed to be easily disassembled, so internal components can be replaced, upgraded and eventually recycled. – Modular – Replaceable – Remanufacturable – Ecodesign Stoane Lighting is a Certified B Corp, a designation that a business is meeting high standards of verified performance, accountability, and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials.
Whitegoods - Seamless integrated lighting
Whitegoods has developed a range of minimal lighting tools, which utilize the form factor of LED to reduce even further their visual impact, and of course they all hold true to our constant principles. Our Philosophy – Reduction of detail – Seamless architectural integration – Logical, modular systems and families of products – Ease of specification, installation and maintenance
Field Issue Report Form
Please submit the form below to report a field issue or email
postsalessupport@inter-lux.com
Contact / Job Information
Job Name
(Required)
Inter-lux SO#
(Required)
Date
MM slash DD slash YYYY
Job Address
Street Address
Address Line 2
City
State
Alabama
Alaska
American Samoa
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Guam
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Northern Mariana Islands
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
U.S. Virgin Islands
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
State
ZIP Code
Onsite Contact person
(Required)
Company:
(Required)
Phone
(Required)
Email
(Required)
Complete Fixture Part #
(Required)
Quantity of Failed Fixtures
(Required)
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Dimming Control Manufacturer
Complete Control Part #
Complete Driver Part #
Please provide relevant photos/videos
Fixture label(s) and the driver’s manufacturer label, Installation conditions. Wiring connections at the driver and at the fixture (make sure wires are easily traceable in the picture). If blinking/flashing please provide a video.
Drop files here or
Select files
Max. file size: 50 MB.
Describe the Issue
Describe the Issue
(Required)
Not working at all
Flickering
Water / condensation
Physical damage
Have fixtures worked before?
(Required)
One time/Test only
Failed gradually
Worked fine for (how long):
How long?
(Required)
Is material missing or incorrect? (Specify)
(Required)
If a linear product, what is not working?
The entire run
A single fixture
A portion within a fixture
If the fixtures are flickering, do they flicker at
All intensities
Low intensity only
Intermittent / slow flashing
Is there a humming noise coming from the
Fixture
Driver
Is the color of the LEDs consistent among the fixtures or sections of the fixture?
(Required)
Yes
No
Is the output intensity consistent among the fixtures or sections of the fixture?
(Required)
Yes
No
Describe the issue if the above is not applicable, or any additional comments
(Required)
Preliminary Troubleshooting
Have you tried to powering the fixture with a different driver from a fixture that is working?
(Required)
Yes
No
For Constant Voltage drivers (24V, 12V, etc.), what is the measured output voltage:
Please note, it is normal for the output voltage to fluctuate on constant current drivers when no load is connected.
Have the fixtures been tested without the dimming control? (i.e. on/off with a cord‐and‐plug):
(Required)
Yes
No
Installation Conditions
When were the fixtures installed
(Required)
MM slash DD slash YYYY
Are fixtures accessible for troubleshooting or returns
(Required)
Yes
No
How many fixtures are connected to a single driver?
(Required)
1
2
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How are the fixtures wired?
(Required)
Series
Parallel
Individually (Home run)
How many fixtures connected to the same driver are not working correctly?
(Required)
1
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How many fixtures are connected to each of the driver’s outputs? (multi‐output drivers only)
1
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How many fixtures connected to the same output are not working correctly? (multi‐output drivers only)
1
2
3
4
5
6
7
8
9
10
11
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Installation type
(Required)
Indoor
Outdoor, under canopy
Outdoor, exposed to the elements
Submersible
Please describe where are the drivers located? (i.e. indoors, above the ceiling):
(Required)
Are multiple drivers stacked, or in close proximity between them?
(Required)
Yes
No
Distance from the driver to furthest‐away fixture (one way):
(Required)
Wire gauge used?
(Required)
If applicable, what are the drainage provisions under the fixture?
If applicable, are there any changes to the layout of the fixtures, housings or drivers from the provided record drawings?
Yes
No
Are there any changes from the record drawings?
Yes
No
If applicable, does the orientation of the corner(s) match the intended installation?
Yes
No
Phone
This field is for validation purposes and should be left unchanged.
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